Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or interact with Playtoro. We take your privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage your information.

Types of data we collect

Personal data

We collect information you provide when you register or verify your account, such as your name, date of birth, address, email and telephone number. We also collect identity documents and proof of address where required for verification and anti-money laundering checks.

Technical data

When you use our site or app we gather technical data including IP address, device identifiers, browser type, operating system and location data. We use this to deliver the service, detect fraud and maintain security.

Transactional data

We record account and transaction details such as deposits, withdrawals, bets, wins, game activity and payment method information. This data is used for account management, customer support and compliance with legal obligations.

How we use your information

Your data is used to operate your account, process payments, perform identity checks, prevent fraud and provide customer support. We also use information to comply with legal and regulatory obligations, to assess affordability where required and to investigate suspicious activity. Where you agree, we may use contact details to send service messages and promotional offers, which you can opt out of at any time.

Data protection and storage

We protect your personal information using appropriate technical and organisational measures, including encryption and secure access controls. Personal data is retained only for as long as necessary to provide services, meet legal obligations and resolve disputes. Access to your information is restricted to authorised personnel and trusted third-party providers who act on our instructions.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, analyse site usage and deliver functionality, including secure logins and personalised content. You can manage cookie settings through your browser and via any cookie controls on our site. Disabling certain cookies may affect how the service works.

Your rights

You have rights under applicable data protection laws, including the right to access the personal data we hold about you, request correction, request deletion where appropriate, withdraw consent and object to processing. You may also request restriction of processing or data portability where applicable.

Access, correction and deletion of data

To exercise your rights, contact us with proof of identity. We will respond to requests in line with legal requirements and may need to retain some information where required by law or to protect against fraud. If you ask to delete data that we are legally required to keep, we will explain the reasons for retention.

Information sharing and third parties

We may share data with payment processors, identity verification services, regulatory authorities where required and other trusted service providers who support our operations. We do not sell your personal information. Any third parties we use are subject to appropriate contractual and security requirements.

Privacy policy updates

We may update this policy to reflect changes in our services or legal obligations. Significant changes will be communicated via the site or by email where appropriate. Please review this page periodically for updates.

Contact

For privacy enquiries, data requests or complaints, email [email protected].